How do I place an order?
To place an order, select the product you want and add it to your shopping cart. Click on the shopping cart icon at the top right of the page and follow the instructions in the checkout process. You will be asked to provide your delivery address, payment method and shipping options before you can complete the order.
Can I change my delivery address after ordering?
If you would like to change the delivery address after the order has been confirmed, please contact our customer service as soon as possible at support@soha.de - If the order has not yet been shipped, we can change the address afterwards. Unfortunately, it is no longer possible to change the delivery address after the order has been shipped.
How can I check the status of my order?
The status of the order can be viewed at any time under "Orders". In addition, after your order has been dispatched, an email with a shipment number (DHL tracking number) will be sent to you. The shipment can be tracked using the shipment number.
How are shipping costs calculated?
Shipping costs depend on the shipping method and delivery location. The exact shipping costs are displayed during the checkout process before the order is completed. Normally a flat rate of 4.90 EUR is charged for shipping.
How long does shipping take?
The delivery time depends on the chosen shipping option and the delivery location:
Standard shipping within Germany: 2-5 working days /
Express shipping within Germany: 1-2 working days /
International shipping: 5-15 business days, depending on the destination country.
What should I do if my order does not arrive?
If your order does not arrive within the expected delivery period, you can first check the status of your delivery using the tracking number. If there are still problems, please contact our customer service at support@soha.de.
What happens if I am not at home at the time of delivery?
If you are not home at the time of delivery, the delivery person will usually leave a notification card with instructions on how to collect your delivery or arrange a redelivery. Alternatively, the delivery can be left with a neighbor or in a safe place as a delivery location.
Which payment methods are accepted?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Sofortüberweisung and Klarna. The available payment methods are displayed in the checkout process.
How secure is my payment information?
We use the latest encryption technologies to ensure that your payment information is kept safe and confidential. Your data is processed according to the highest security standards. Our website uses SSL (Secure Socket Layer) encryption to protect all personal and payment information.
We also work with reputable payment providers who adhere to strict security protocols. Your payment information is never stored on our servers.
How can I redeem a discount code?
Enter the discount code in the field provided during the checkout process and click "Apply". The corresponding discount will then be applied to your order and the amount will be credited.
How can I return an item?
If you are not satisfied with your purchase, you may return the item within 30 days of receipt. Please visit our returns page and follow the instructions provided there to initiate a return.
What should I do if my order arrives damaged or faulty?
Please contact our customer service (support@soha.de) within 7 days of receiving the order and let us know the problem. We will provide you with information on how to return the damaged or faulty item and arrange a replacement or refund.
How do I get a refund?
Once we receive and inspect your return, your refund will be processed and the amount will be refunded to the original method of payment within 5-7 business days. You will receive a confirmation email once the refund is complete.
What is SOHA?
SOHA is an innovative physical and mental performance drink designed to help people feel more focused, productive and balanced.
What ingredients are contained in SOHA?
SOHA contains a carefully selected blend of natural and healthy ingredients aimed at increasing performance and promoting well-being. These include natural plant extracts, vitamins and minerals.
How is SOHA consumed?
SOHA tastes best when the 8 g are dissolved in 300 ml of cold water and shaken well before consumption. It can be drunk straight from the bottle or served with ice cubes, depending on personal preference.
How quickly does SOHA work?
The effects of SOHA may vary depending on individual metabolism and sensitivity, however, many customers report improved focus, increased concentration and increased mental focus within 15-30 minutes of consumption.
Is SOHA suitable for everyone?
SOHA is suitable for everyone who values their well-being.
How can I buy SOHA?
SOHA is available online on our official website. We also offer subscription options for regular deliveries.
Is SOHA vegan and gluten-free?
Yes, SOHA is both vegan and gluten-free. We place great importance on ensuring that our product is suitable for a variety of dietary habits.
Where does the name "SOHA" come from?
The name "SOHA" is derived from the idea of balance and harmony, which reflects the goal of the product - to promote a balanced lifestyle and balanced performance.
What does "boost your balance" mean?
SOHA is the first natural booster made from the best plant-based ingredients. With a perfect blend of vitamins, plant substances and valuable nutrients, it not only offers an incomparable taste, but also invigorates body and mind. Treat yourself to this natural pleasure and experience how SOHA transforms your day in a healthy and beneficial way!
How long does SOHA last?
The exact expiration date is indicated on each package. The shelf life is usually several months, provided the product is unopened and stored in a cool place.
What quality controls are carried out during the production of SOHA?
We attach great importance to quality and safety. We have analysis certificates for each batch of raw materials, which ensure that all ingredients meet the highest standards. This way we can guarantee that your drink is absolutely clean and safe.
Are there any side effects when taking SOHA?
SOHA is made from natural ingredients and is generally well tolerated. However, in rare cases, individual intolerances or allergic reactions may occur. We recommend that you carefully check the ingredients list and consult a doctor if you are unsure.
Can I take SOHA while pregnant or breastfeeding?
We recommend that pregnant and breastfeeding women consult their doctor before taking SOHA to ensure that all ingredients are safe.
How often should I take SOHA?
SOHA should be consumed daily, but the recommended daily dose should not be exceeded. If you have any questions about dosage, please contact our customer service at support@soha.de
Does SOHA contain artificial flavors or preservatives?
No, SOHA does not contain any artificial flavors or preservatives. We use natural ingredients to provide you with a healthy and tasty product.
Can SOHA support sporting activities?
Yes, SOHA is designed to increase physical performance and can therefore be a valuable supplement for physically active people. It helps to increase energy and focus during training or in everyday life.